Using the customer portal

You can manage your subscription directly from within the customer portal.† More specifically, you can:

Change your subscription plan or term

Change the number of seats

Change/update your card details

Add a payment method (card)

Change the card associated with a subscription

Renew your subscription or

Cancel your subscription.

If you run into any issues with managing your subscription through the portal, if your desired change to a new licencing solution cannot be achieved via the portal (e.g., you'd like to move to a floating licence, or you'd like to pay for a change using a direct bank transfer instead of a credit/debit card), or if you need any other kind of special assistance, just get in touch with our admin team directly at primer@primer-e.com and we will be happy to help.

†Please contact us directly at primer@primer-e.com if you have a subscription but did not receive an invitation to the customer portal.