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Change the number of seats

To change the number of seats associated with your subscription:

  1. Sign in to PRIMER-e's client portal.
  2. Click on 'Subscriptions' (listed in the left-hand panel).

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  1. Click on the name (in blue) of the specific subscription item you wish to change ('PRIMER Software').

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  1. Click the button that says 'Manage Subscription'.

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  1. Under 'Quantity' change the number of seats to the desired number. For example, to change the number of seats from 3 to 4, it would look like this:

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  1. Check that all the details shown are correct and click 'Continue', then click 'Update Subscription'.

Note the following:

If you increase the number of seats, then:

  • To apply your changes you will have to pay for the differential. You will be directed to a secure payment page after clicking Continue.
  • Auto-charge will be enabled for this subscription if you use a payment method that supports recurring payments (i.e., debit or credit card).
  • Upon successful completion of the above steps, you will receive an email confirming the change. The change will take place immediately upon payment.
  • Your licence key will remain the same, but post-payment it will reflect this change in your entitlements right away, permitting you to install and activate your software on more devices, in accordance with the number of seats you have chosen to purchase for your subscription.

If you decrease the number of seats, then:

  • Your request to change the number of seats for your PRIMER Software subscription will be applied upon renewal.
  • Your invoice/payment due at that time will reflect this change.
  • Your current licence key remains the same. You will still have access to all the benefits of the full number of seats associated with your current plan until the end of your current subscription period.
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