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Change your subscription plan

You can change your subscription plan yourself in the customer portal, provided you have a credit/debit card held in the system that is associated with your current subscription. Sign in to PRIMER-e's customer portal and you can change your subscription plan as follows:

To upgrade from PRIMER 8 Lite $\rightarrow$ PRIMER 8 with PERMANOVA+

  1. Click on 'Subscriptions' (listed in the left-hand panel):

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You will see a list of all your current subscriptions.

  1. Click on the name (shown in blue) of the specific subscription item you wish to change.

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then click the blue 'Manage Subscription' button:

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(Note: If you do not see the 'Manage Subscription' button, then you need to add a payment method to your subscription first, before proceeding.)

  1. Important! Before you change your plan, note well the 'Quantity' (number of seats). This will be automatically reset to '1' when you change your plan, and so if your plan has more than 1 seat, you want to be sure to put it back to the correct value before you go on. For example, the subscription below has a quantity of '2'. After noting this, click on the small 'x' symbol next to the name of your current plan:

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  1. Click on the plan you want; i.e., 'PRIMER 8 with PERMANOVA+':

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Also, if you have more than 1 seat associated with your current subscription, you will need to click and choose the correct number of seats under the word 'Quantity'. Here, for example, since we have 2 seats associated with our current subscription, we need to choose a quantity of '2', right after changing the plan, like so:

Choose_number_of_seats.png

  1. Check the details associated with this change, including the additional payment required to add PERMANOVA+ features. Note that:
    • To apply your changes you will have to pay for the differential amount. You will be directed to a secure payment page after clicking Continue.
    • Auto-charge will be enabled for this subscription if you use a payment method that supports recurring payments (i.e., debit or credit card).

If all the details showing are correct, make sure to include your coupon code (if any), then click 'Continue' at the bottom of the screen.

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  1. A 'Subscription Preview' will be shown to you, including details of all immediate and recurring subscription charges. Click 'Update Subscription' to confirm payment and to make the change.

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Upon successful completion of the above steps, you will receive an email confirming the change to your subscription plan. The change will take place immediately upon payment, and your licence key will reflect this change in your entitlements right away.

Important: Your current licence key remains the same, but you will need to re-authenticate the software for this change to take effect. Please be sure to follow the instructions in the email in order to activate PERMANOVA+ in your PRIMER Software.

To change from PRIMER 8 with PERMANOVA+ $\rightarrow$ PRIMER 8 Lite

You can follow the same steps as outlined above to click on 'Manage Subscription' and then change your plan from PRIMER 8 with PERMANOVA+ down to PRIMER 8 Lite. If you make this type of change in the customer portal, you will receive an email confirming that your request has been documented and that this change will be implemented upon renewal of your subscription. Your invoice/payment due at that time will reflect this change. Note that:

  • Your current licence key remains the same and will not reflect the change until renewal.
  • You will still have access to all the entitlements and features in PERMANOVA+, in accordance with your current plan, until the end of your current subscription period.
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