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Renew your subscription

When it is time to renew your subscription, you will receive:

  • a renewal reminder by email, including an invoice for payment, 35 days prior to the end of your subscription period; and
  • a second renewal reminder by email 10 days prior to the end of your subscription period.

Your subscription will be renewed upon payment of our invoice.

If you have paid for your initial subscription via our website using a credit or debit card, your card details have been retained by our system and associated with your subscription for auto-payment at the time of renewal. You can see the card associated with your subscription in the customer portal. If your card has expired, then you will need to update your card details. You can review our Privacy Policy for details regarding our use of any information you provide to us.

If you have paid for your initial subscription via a link on your invoice and chose not to associate your card details, or you did not paid by card, but would now like to pay for your renewal using a credit or debit card, you can add a credit/debit card payment method in the customer portal. You will then need to associate that card with your subscription. Once a card is associated with your subscription, it will then be used to renew your subscription automatically at the time of renewal.

You can alternatively pay for your renewal invoice using a direct bank transfer, using the details specified on the invoice.

Provided payment of the invoice for renewal is made prior to the end of your current subscription period, then your subscription plan will be renewed. Your licence key will remain the same and there will be no need to re-install or re-authenticate the software upon renewal. Please refer to our EULA for further details.

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